About This Product
Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.[1]
Key Features & Highlights
- Predictive AI-powered insights and proactive onsite support
- End user alerts and automated IT ticketing
- Remote problem diagnosis and support
- Onsite repair or replacement, anywhere work happens
📄 Product Documentation: Download Official Manual / Spec Sheet (PDF)
Technical Specifications
Features
| Type | On-site |
|---|---|
| Service time (hours x days) | 9×5 |
| Number of years | 3 year(s) |
| On-site support | Yes |
| UNSPSC-code | 81111812 |
| Compatibility | ZBook Power G11, Studio G11, ZBook Firefly 14 G11, 16 G11 |
Supplier features
| Support type | AI-powered insights w/onsite repair |
|---|---|
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays – 9 hours |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Device Health Monitoring; Predictive Analytics Dashboard; Proactive issue prevention; End user alerts; IT ticketing automation |
| Care Pack type | Electronic |
| Coverage period (months) | 36 |
| Warranty type | S |
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