About This Product
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it – so you can get back to work.
Key Features & Highlights
- Remote problem diagnosis and support
- Onsite hardware support<sup>[1]</sup>
- Replacement parts and materials included
- Escalation management
- Access to electronic support information and tools
- HP remote system access and support
- Defective Media Retention
📄 Product Documentation: Download Official Manual / Spec Sheet (PDF)
Technical Specifications
Features
| License quantity | 1 license(s) |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Number of years | 1 year(s) |
| On-site support | Yes |
| UNSPSC-code | 81111812 |
Supplier features
| Support type | Onsite repair |
|---|---|
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Coverage details | Standard workdays – 9 hours |
| Duration | 1 year |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional information | excludes external monitor |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period (months) | 12 |
| Warranty type | P |
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