Last Updated: October 30, 2026
1. General Overview
Bank Adhikari supplies electronic equipment, IT peripherals, point-of-sale machines, biometric devices, and office equipment. Warranty coverage, tenure, and fulfillment depend on whether the purchased product is Brand New or Refurbished.
The exact warranty period applicable to your item is explicitly stated on its product listing page and on your tax invoice.
2. Warranty for Brand New Products
- Manufacturer Warranty: Brand-new products are backed by standard warranties provided by original equipment manufacturers (OEMs), typically ranging from 6 months to 1 year or more.
- Authorized Service Centers: Service, repairs, and component replacements under manufacturer warranties are handled directly by the OEM’s authorized service center network across India.
- Support Assistance: If you encounter difficulties locating an authorized service center for an OEM brand purchased through our Platform, Bank Adhikari will assist by providing duplicate tax invoices and manufacturer escalation contacts.
3. Warranty for Refurbished / Pre-Owned Products
- Quality Certification: All refurbished equipment undergoes comprehensive functional testing before listing.
- Testing & Hardware Warranty: Unless stated otherwise on the product page, refurbished devices include a Limited Testing & Hardware Warranty (typically 30 to 90 days from the date of delivery) covering functional hardware failures.
- Scope of Coverage: This warranty covers internal hardware malfunctions occurring under normal operating conditions. It does not cover natural battery wear over time or superficial cosmetic wear on exterior casings.
4. Warranty Claim Procedure
To file a warranty claim:
- Contact customer care at contact@bankadhikari.com or call +91 7488810055.
- Provide your Tax Invoice, product serial number, and a detailed description with video documentation of the issue.
- Our technical team will conduct initial troubleshooting.
- If physical inspection or repair is required, you will receive instructions on shipping the unit to our service desk or designated facility.
- Upon verification, the product will be repaired using functional parts. If repair is unfeasible, an equivalent replacement unit will be provided.
5. Warranty Exclusions
Warranty coverage is void under the following circumstances:
- Damage caused by electrical power surges, high voltage fluctuations, lightning, or uncertified power adapters.
- Physical damage, drops, broken glass/screens, cracked casings, or damaged connectors.
- Water damage, liquid spills, chemical corrosion, or extreme moisture exposure.
- Unauthorized opening, modifications, third-party repairs, or broken warranty seals.
- Missing, altered, or defaced serial numbers.
- Normal wear and tear, cosmetic marks, scratches, or routine cleaning.
- Software bugs, unauthorized firmware modifications, or operating system corruption.
6. Legal Jurisdiction
All warranty claims, interpretations, and disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts in Samastipur, Bihar, India.