Return and Replacement Policy

Last Updated: October 30, 2026

1. 7-Day Return and Replacement Window

Bank Adhikari provides a 7-Day Return and Replacement Window beginning from the date and time of confirmed doorstep delivery by the courier partner.

Any complaint or return request must be submitted within 7 calendar days of delivery. Requests submitted after this 7-day period will not qualify for return or replacement and will be handled under the applicable Product Warranty Policy.

2. Eligible Conditions for Return or Replacement

A return or replacement request will be evaluated under the following circumstances:

  • Transit Damage: The product is visibly damaged, cracked, or broken upon arrival.
  • Dead on Arrival (DOA) / Defective: The device does not power on or fails to perform basic hardware functions out of the box.
  • Incorrect Product Delivered: The product, model, or hardware version delivered does not match your order.
  • Missing Components: Essential items, cables, power adapters, or accessories listed in the product description are missing.

3. Claim Submission and Verification Requirements

To submit an eligible claim:

  1. Unboxing Documentation: Customers are strongly advised to record a continuous unboxing video when opening the outer package, showing the shipping label, packaging condition, and physical condition of the hardware.
  2. Submit Claim: Contact us within 7 days of delivery at contact@bankadhikari.com or WhatsApp +91 7488810055 with:
    • Your Order ID and invoice copy;
    • Clear photographs and video clips demonstrating the defect, damage, or mismatch;
    • Serial number / barcode displayed on the equipment.
  3. Technical Assessment: Our technical support desk may arrange a brief remote troubleshooting call to verify configuration or software driver issues prior to initiating a physical return.

4. Return Shipping and Reverse Pickup

  • Upon approval of your return claim, Bank Adhikari will schedule a reverse pickup through our logistics network at no additional cost to you.
  • If reverse pickup is unavailable for your PIN code, we may request you to return the item via a trackable courier service (e.g., India Post Speed Post). Approved shipping costs will be reimbursed upon package receipt and verification.
  • Packaging Responsibility: The product must be packed securely in its original packaging box, complete with all accessories, cables, adapters, and manuals. Items arriving damaged due to inadequate customer packaging will not be accepted.

5. Resolution: Replacement vs. Refund

  • Primary Resolution (Free Replacement): Once the returned unit is inspected at our facility and the reported issue is verified, a replacement unit will be dispatched free of charge within 2 to 3 working days.
  • Secondary Resolution (Full Refund): If a replacement unit for the exact model is out of stock, we will offer an equivalent alternative or issue a 100% full refund to your source bank account within 5 to 7 working days.

6. Specific Terms: New vs. Refurbished Products

  • Brand New Products: Must be returned with intact manufacturer packaging, unaltered serial numbers, and unused accessories.
  • Refurbished / Pre-Owned Products:
    • Refurbished units are tested for core hardware functioning prior to shipping.
    • Minor cosmetic blemishes, light casing scratches, or non-original packaging disclosed on the product listing do not constitute defects and are not eligible grounds for return, provided the hardware functions as described.
    • Functional defects or internal hardware failures are fully eligible for return, repair, or replacement within the 7-day period.

7. Non-Returnable Scenarios

Returns and replacements will be rejected if:

  • The item is returned missing accessories, packaging, or cables.
  • The product serial number or IMEI barcode has been removed or altered.
  • Defects or damage result from electrical surges, voltage drops, water damage, physical impacts, or unauthorized opening/repairs.
  • The complaint is reported after the 7-day delivery window has expired.

8. Legal Jurisdiction

All return and replacement claims and related disputes shall be subject to the exclusive jurisdiction of the competent courts in Samastipur, Bihar, India.

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