Last Updated: October 30, 2026
1. Regulatory Framework
In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, Bank Adhikari has instituted a structured Grievance Redressal Mechanism to ensure fair, transparent, and prompt resolution of customer complaints.
2. Designated Grievance Redressal Officer
Customers may direct escalated concerns to our appointed Grievance Redressal Officer:
- Name of Grievance Officer: Mr. Guddu Kumar
- Designation: Grievance Redressal Officer & Operations Head
- Brand Name: Bank Adhikari
- Physical Office Address:
Bank Adhikari Office,
Post Office Road, Sant Nagar, East of Kailash,
New Delhi, Delhi – 110065, India. - Official Grievance Email: contact@bankadhikari.com
- Direct Grievance Calls & WhatsApp: +91 7033694629
- Operational Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST (Closed on Sundays and National Holidays)
- Governing Court Jurisdiction: Competent Courts in Samastipur, Bihar, India
3. Grievance Escalation Stages and Timelines
Level 1: Standard Customer Care Support
For operational matters regarding order status, automated payment confirmation, courier tracking, product queries, or return requests:
- WhatsApp / Phone: +91 7488810055
- Email: contact@bankadhikari.com
- Our team will address your inquiry within 24 to 48 business hours.
Level 2: Escalation to the Grievance Redressal Officer
If your complaint remains unresolved at Level 1, or if you are dissatisfied with the proposed solution regarding refunds, deductions, or returns, escalate the matter directly to the Grievance Officer:
- Submission: Email contact@bankadhikari.com with the subject line: “GRIEVANCE ESCALATION – Order ID: [Your Order ID]”.
- Required Information: Include your order invoice, a summary of your complaint, previous communication records, and your requested resolution.
- Statutory Compliance Timelines:
- Formal Acknowledgment: The Grievance Officer will acknowledge your complaint within forty-eight (48) hours and assign a unique Grievance Reference Number.
- Final Resolution: The Grievance Officer will investigate the case and issue a formal resolution within thirty (30) days from the date of complaint receipt.
4. Exclusive Legal Jurisdiction
All formal grievances, statutory notices, and unresolved legal proceedings shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar, India.